[email protected]
Frequently asked
How do I cancel my LUMEN Gold subscription?
Subscriptions are managed by Apple. On your iPhone: open Settings → tap your name → Subscriptions → LUMEN, then choose Cancel. Your access continues until the end of the current billing period.
How do I delete my account and data?
Open LUMEN, go to Profile → Account → Delete Account. This permanently removes your account and associated data. You can also email [email protected] and we'll handle it for you.
How do I restore a purchase on a new device?
Open the LUMEN Gold screen and tap Restore purchases while signed in with the same Apple ID you used to subscribe.
Product scanning isn't recognising my item — what can I do?
Try better lighting and a straight-on photo of the front label or barcode. If it still can't identify the product, you can add it manually from the Shelf with a tap.
My reminders aren't showing up.
Make sure notifications are enabled for LUMEN in Settings → Notifications → LUMEN, and that you've set wake and wind-down times in the app.
Is my data backed up?
Your data is stored on your device. If you create a free account (Apple or Google), your rituals and shelf are backed up and synced across your devices.